Niuginiswinefarming

OUR COMMITMENT TO SUSTAINABILITY

Sustainability is at the core of everything we do. We are dedicated to minimizing our environmental footprint by adopting eco-friendly practices, including efficient waste management, energy conservation, and sustainable feed production. By sourcing locally grown crops like corn and paddy for feed, we not only support our farming operations but also strengthen the local agricultural community. Our goal is to ensure responsible farming while maintaining the highest standards of animal welfare and product quality.

OUR CORE VALUES

Sustainability – We prioritize environmentally friendly practices, ensuring our operations have a positive and lasting impact on the planet.
Innovation – We embrace modern technologies to optimize every aspect of our farming and production processes.
Quality – From breeding to processing, we uphold the highest standards in animal welfare and product excellence.
Integrity – Transparency, fairness, and ethical business practices define how we operate.
Community Impact – We are committed to fostering local economic growth, creating jobs, and supporting sustainable agriculture to uplift the communities we serve.

HISTORY

2022 – Mr. Senthil visited Indonesia for a location-scouting mission related to a commercial video. During this trip, he met Mr. Jacky Havirio, who introduced him to the potential of Papua New Guinea (PNG) for the film industry. However, the idea was not pursued at that time.
May 2023 – Following Indian Prime Minister Narendra Modi's visit to Papua New Guinea on May 22, 2023, Mr. Senthil and his team reassessed potential business opportunities in PNG. This led to a renewed focus on agriculture and agro-based industries.
October 2024 – A team of five visited PNG to explore various locations and evaluate the feasibility of establishing a large-scale pig farming operation and agro-based product production. Their findings highlighted the availability of vast unused land, making PNG an ideal location for the project.
January 2025 – In partnership with two other industry professionals, Niugini Swine Farming Pvt. Limited was officially registered in Papua New Guinea. The company secured 15 acres of customary land for development, marking the beginning of its pig farming and agro-based product operations.
February 2025 – Niugini Swine Farming Corporation was officially registered in Florida, USA, to serve as the corporate headquarters. The company also launched its International Marketing & Customer Service Hub in Cyberjaya, Malaysia, and initiated recruitment efforts to build a strong team supporting operations across multiple regions.

Niugini Swine Farming Business Proposal - Group Corporate Structure

CENTRALIZED CALL CENTER – MALAYSIA OFFICE

Niugini Swine Farming's centralized call center in Malaysia will serve as the primary communication hub, efficiently handling inquiries and requests from customers, partners, investors, and employees across all operational regions. This "One Roof" system ensures a professional, streamlined, and consistent communication experience, reducing operational costs while enhancing customer engagement.

Call Center Model & Technology

Following the successful models of renowned call centers like MyGCC (Malaysia), New York 311 (USA), Service NSW (Australia), and 1823 (Hong Kong), our center will integrate advanced communication technologies to provide multi-channel support with:

✅ Interactive Voice Response (IVR): Quick call routing and automated information retrieval.
✅ AI-Powered Chatbots: Instant responses to frequently asked questions.
✅ Subject Matter Experts (SMEs): Specialists handling complex inquiries.
✅ Customer Service Officers (CSOs): Trained professionals providing personalized support.
✅ Data Analytics & Insights: Continuous monitoring and improvements based on customer interactions.

Communication Channels

Our call center will offer multiple contact options for accessibility and convenience:

Voice Call: Direct assistance through our dedicated phone lines.
SMS Support: Quick updates and information via text messages.
Email: Detailed responses to inquiries and support requests.
Social Media: Engagement via Facebook for instant communication.
Customer Portal: A self-service website for inquiries and updates.

Availability & Operational Hours

Voice Support: 9:30 AM – 9:00 PM (Malaysia Time), 7 days a week.
Non-Voice Channels (Email, SMS, Chat, Social Media, Portal): 24/7 availability.

Our Commitment

This centralized call center will serve as the heart of Niugini Swine Farming’s communication strategy, ensuring:
✔ Seamless customer support across all regions.
✔ Improved stakeholder relationships through responsive service.
✔ Operational efficiency using cutting-edge technology.
✔ Consistent brand experience for all inquiries.

With this robust communication system in place, Niugini Swine Farming is set to deliver world-class customer service, strengthen stakeholder engagement, and support business growth on a global scale.